Skills & Competencies for Nurse Manager - Phone Triage
Nurse Manager - Phone Triage job profile
Book a Demo and Receive a Sample Job ProfileJOB SUMMARY for Nurse Manager - Phone Triage
Plans and implements the overall nursing policies, procedures, and services for a contact center.
JOB RESPONSIBILITIES for Nurse Manager - Phone Triage
Maintains nursing staff by recruiting, selecting, and training clinical staff. Ensures that nurses are current in competencies, assessments, licensure, certifications, and other annual training. May provide direct patient care and is responsible for evaluating patient health over the phone.
Nurse Manager - Phone Triage SALARY RANGE
BASE 50%
$122,073
TOTAL 50%
$130,981
Job Level
M02
Job Code
HC07000611
Education/Degree
Bachelor's Degree
Reports To
Top Management
Nurse Manager - Phone Triage Skills and Competencies List
9 general skills or competencies (Job family competencies) for Nurse Manager - Phone Triage
1
Job Family Competencies –
JCAHO
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Explains how to perform Joint Commission accreditation onsite surveys in various clinical settings.
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Level 2 Behaviors
(Light Experience)
Helps in performing accreditation and regulatory survey processes within the organization.
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Level 3 Behaviors
(Moderate Experience)
Performs root cause analysis and due diligence reviews to determine adverse outcomes and medical errors.
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Level 4 Behaviors
(Extensive Experience)
Oversees medical record reviews to investigate patient safety events and monitor patient care delivery.
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Level 5 Behaviors
(Mastery)
Establishes patient safety systems and practices to promote a safe environment throughout all clinical settings.
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2
Job Family Competencies –
Case Management
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Describes the industry best practices in developing and implementing care plans for clients.
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Level 2 Behaviors
(Light Experience)
Records medical history, current financial and living status, and social support situation of clients.
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Level 3 Behaviors
(Moderate Experience)
Manages arrangements for patient post-discharge treatment at home or post-acute care facilities.
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Level 4 Behaviors
(Extensive Experience)
Monitors and evaluates the efficiency of interventions, plan of care, and clinical services provided to clients.
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Level 5 Behaviors
(Mastery)
Establishes a case management program that details an organized approach to offering client case management services.
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3
Nurse Manager - Phone Triage
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Nurse Manager - Phone Triage
Proficiency Level - 4
5
Competency for -
Nurse Manager - Phone Triage
Proficiency Level - 5
12 soft skills or competencies (core competencies) for Nurse Manager - Phone Triage
1
Core Competencies –
Budgeting
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Explains the different purposes and uses of our organization's budgets.
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Level 2 Behaviors
(Light Experience)
Gathers financial data to help support management in budgeting analysis and forecasting.
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Level 3 Behaviors
(Moderate Experience)
Prepares and reviews the annual budgeting process to ensure effective and efficient budgeting.
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Level 4 Behaviors
(Extensive Experience)
Monitors budgeting processes to ensure adherence to our organization's financial practices and standards.
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Level 5 Behaviors
(Mastery)
Establishes operating procedures to guide the consistency and repeatability of our budgeting processes.
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2
Core Competencies –
Quality Management
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Explains the benefit and importance of high quality to drive client satisfaction and organizational success.
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Level 2 Behaviors
(Light Experience)
Escalates high-priority quality issues immediately to management for immediate attention.
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Level 3 Behaviors
(Moderate Experience)
Maintains compliance with established quality standards such as ISO 9000, Six Sigma, etc.
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Level 4 Behaviors
(Extensive Experience)
Facilitates the investigation and resolution of quality incidents, process deviation, and product defects.
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Level 5 Behaviors
(Mastery)
Leads our organizational change management efforts to enhance quality management.
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3
Nurse Manager - Phone Triage
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Nurse Manager - Phone Triage
Proficiency Level - 4
5
Competency for -
Nurse Manager - Phone Triage
Proficiency Level - 5
Summary of Nurse Manager - Phone Triage skills and competencies
There are 0 hard skills for Nurse Manager - Phone Triage.
9 general skills for Nurse Manager - Phone Triage, JCAHO, Case Management, Patient Rights, etc.
12 soft skills for Nurse Manager - Phone Triage, Budgeting, Quality Management, Risk Management, etc.
While the list totals 21 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Nurse Manager - Phone Triage, he or she needs to be proficient in Budgeting, be proficient in Quality Management, and be proficient in Risk Management.
9 general skills for Nurse Manager - Phone Triage, JCAHO, Case Management, Patient Rights, etc.
12 soft skills for Nurse Manager - Phone Triage, Budgeting, Quality Management, Risk Management, etc.
While the list totals 21 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Nurse Manager - Phone Triage, he or she needs to be proficient in Budgeting, be proficient in Quality Management, and be proficient in Risk Management.
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